4.1 million
of Customers (+5% y/y)
Organic growth
Despite the high volatility in the environment, we strengthened the foundations of our organic growth. We acquired a record number of customers and achieved a double-digit increase in loan volumes in retail and corporate banking. The consistent implementation of our strategic directions allowed us to further improve the profitability of our core business.
PLN 132 billion
of assets (+10.2% y/y)
15 %
growth in the individual customer loans
12 %
growth in the institutional loans
„Bank of the Year in Poland”
by The Banker monthly
Sustainable finance
As the Bank of Green Change, we support clients in the transition to a low-carbon economy and inspire them to make responsible financial decisions. We consistently pursue a strategy of financing investments that have a positive impact in social, economic and environmental areas.
PLN 6.1 billion
value of financing that supported the Sustainable Development Goals (social and environmental goals), PLN 3.9 billion in 2021
First SLL
EUR 25 million – value of the first Sustainability Linked Loan on the market for the Raben Group
Over 16 thousand
photovoltaic installations for individual customers in 2021 (+61% YoY)
Leader
of the Responsible Companies Ranking for the 3rd year in a row
Positive banking
We strive to be a bank that is accessible to everyone, inclusive and caring for diversity. We are constantly developing our digital solutions, which was reflected in the growing number of Customers using digital channels and the scale of digital transactions. We strengthen the well-being and social commitment of employees as well as a positive impact on the environment.
Service availability
77 branches with the "Barrier Free Facility" Certificate, induction loops in 50 branches, more than 600 calls to a sign language
36 %
an increase in the number of Retail customers using the mobile application and an over 2-fold increase in the number of corporate and SME Customers using the mobile app
Employee social involvement
nearly 25k hours worked by employees as part of their social commitment
Employees’ initiatives
the Women Changing BNP Paribas initiative and the related WomenUp personal development program, “Daddy, you can bank on it!” initiative (“Tato, masz to jak w banku!”), Pride Poland
In 2021 we developed dynamically in the retail area and returned to a growth path in corporate banking. Sales of personal accounts and mortgage loans in parallel with outstanding corporate loans reached their historic highs, above those recorded before the pandemic. Consistent organic growth, further improvement of profitability and keeping operating costs under control allow us to achieve very good financial results on business activities.
Organisational culture
Our company’s culture is based on values which allow us to develop as organisation and as employees. These values are the foundation of our actions and allow us to achieve goals that we set forth as well as fulfil commitments to our Customers.
In 2021, we updated the values that co-create the organisational culture of the Bank. They are consistent within the BNP Paribas Group, as described in The BNP Paribas Way, which is a document defining both our strengths and issues that need constant work in order to face challenges and ensure a bright future of the BNP Paribas Group.
BNP Paribas Bank Polska S.A. constantly engages in the implementation and promotion of 17 Sustainable Development Goals.
They are an essential part of the Value Creation Model and guide our actions.
