Stakeholders and relations with environment
The stakeholders of BNP Paribas Bank Polska S.A. are all those we influence and who affect our organisation. In our activity we consider their needs and embody their opinions in our actions. We focus on a continuous and open dialogue as the opinions of our stakeholders enable us to take into account the changing socio-economic conditions in the Bank's plans.
-
102-40
-
102-42
-
102-43
-
S-P4
Individual and institutional customers
(Retail Banking, Wealth Management, Corporate banking, Micro banking, SME banking, Agro segment)
- Direct meetings and telephone/online conversations with our clients.
- Analysis of customer feedback on the quality of service and the services we offer
- Stakeholder surveys conducted in preparation for reporting of the non-financial data
- Websites (chat, video chat, contact form, online banking)
- Social media: Facebook, Instagram and LinkedIn
- Agronomist platform
- Customer Journey surveys to respond to customer needs and requests on an ongoing basis
- Customer Days
- „What have you done for your Customer?” („A co Ty zrobiłeś dla swojego Klienta?”) Campaign
- „He who listens does not wander” („Kto słucha, nie błądzi”) Campaign
- „The world needs you” („Świat Cię potrzebuje”) Campaign
- International Trade Programme
- Food & Agro Conference
Our people
- Cyclical employee satisfaction surveys (quarterly)
- Internal communication tools
- Direct meetings and conversations
- Stakeholder surveys conducted in preparation for reporting of the non-financial data
- Validation meetings of relevant reporting topics for managers
- Echonet – internal information portal
- Hello Newsletter
- Bonjour magazine (monthly as a responsive page))
- lunches with President Przemek Gdański
- meetings with members of the Management Board for all employees (Closer (Bliżej) series) and in specific areas (e.g. Magda goes live or Coffee with Kazik (Kawa z Kazikiem)
Companies within BNP Paribas Bank Polska S.A. Capital Group
- Ongoing internal communication between subsidiaries that form the BNP Paribas Bank Polska S.A. Capital Group
- Stakeholder surveys conducted in preparation for reporting of the non-financial data
- Management Board Report of BNP Paribas Bank Polska S.A. Capital Group
Entities within BNP Paribas Group in Poland and abroad
- Ongoing internal communication within the BNP Paribas Group in Poland and abroad
- Integrated Annual Report 2020
Market environment
(business partners, suppliers, Polish Bank Association, consumer and industry organizations, competitive environment, administration, nationwide media)
- Ongoing communication with business partners and suppliers
- Stakeholder surveys conducted in preparation for reporting of the non-financial data
- CSR declaration for suppliers – a document describing the principles of cooperation with suppliers
- Declaration of Responsible Sales – we are a signatory, we implement the principles of responsible sale
- Office Hours
Supervisory authorities
(Financial Supervision Authority, National Bank of Poland)
- Information materials and reports intended for supervisory authorities
- Management Board Report of BNP Paribas Bank Polska S.A. Capital Group
Capital market
(institutional and individual investors, Warsaw Stock Exchange, rating agencies, analysts)
- Information materials and reports for the investment community
- Ongoing contact with representatives of capital market institutions
- Integrated Annual Report 2020
Local communities
(social partners, local government administration, institutions supporting cultural, educational and sports events, universities, schools, residents of local communities, local media, NGOs, BNP Paribas Foundation)
- Ongoing contact with social partners as part of the implementation of projects related to CSR and sustainability of the Bank and BNP Paribas Foundation
- Stakeholder surveys conducted in preparation for reporting of the non-financial data
- Websites (chat, video chat, contact form, online banking)
- Social media: Facebook, Instagram and LinkedIn
- Webinars
- Where are our Patronesses?” („Gdzie są nasze Patronki?”) Campaign
- „The world needs you” („Świat Cię potrzebuje”) Campaign
- Noble Gift (Szlachetna Paczka)
- Mission Education 2021
- Mission: Independence
Environment
(regulatory organisations and NGOs working on environmental issues)
- Ongoing contact with social partners as part of the implementation of projects related to CSR and sustainability of the Bank and BNP Paribas Foundation
- Stakeholder surveys conducted in preparation for reporting of the non-financial data
- Websites (chat, video chat, contact form, online banking)
- Social media: Facebook, Instagram and LinkedIn
- Spotify podcasts
- Participation in industry conferences
- Partnerships for the implementation of the SDGs
- „The world needs you” („Świat Cię potrzebuje”) Campaign
- Open Eyes Economy Summit
- European Forum for New Ideas in Sopot
- Climate Positive Working Group of the UN Global Compact
- Climate Leadership Programme in cooperation with UNEP GRID
Key partnerships
-
102-12
-
102-13
The Bank is guided by the conviction that in order to achieve a state of social and climate justice, it is essential to pursue Sustainability Goal 17, i.e. to establish cross-sectoral partnerships. In order to effectively change the world around us, to promote good practices in business and, in particular, in the financial services sector in terms of the accessibility of products, services and outlets or responsible sales, we undertake cross-sectoral cooperation with numerous partners.
Selected partnerships of BNP Paribas Bank Polska S.A. from the perspective of sustainability and social commitment
 |
Responsible Business Forum (FOB Partnership Programme, Diversity Charter, Chapter Zero Poland) |
 |
Agenda 2030 Partnership for the Implementation of Sustainability Goals in Poland |
 |
United Nations Global Compact (Climate Positive, Standard of Ethics) |
 |
UNEP/GRID-Warsaw (Partnership for the Implementation of the Environmentally Sustainability Goals – Together for Environment, Climate Leadership) |
 |
Polish Bank Association (e.g. Working Group on Sustainable Finance) |
 |
Lewiatan Confederation (including the Green Transformation Council) |
 |
Pro Bono Leaders Coalition |
 |
Wiosna („Spring”) Association – Noble Gift |
 |
Integration Foundation |
For more information on the Bank’s partnerships, please refer to Business perspective, Environment perspective and Social perspective chapters, or visit website.
For more information on the BNP Paribas Foundation partners, visit website.