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Integrated Report 2020

Employment structure and  Organizational culture

GRI:

The organizational culture of BNP Paribas Bank Polska S.A. is based on the values described in The BNP Paribas Way, consistent within the BNP Paribas Group. Every day, we make every effort to ensure that our employees have a sense of belonging to an international community based on cooperation and trust in the mission of changing the world.

  • 102-16

Our organizational culture is based on seven foundations:

  • Cooperation
  • Inspiration
  • Courage
  • Vision
  • Supporting change
  • Trust
  • Entrepreneurship

In 2020, promoting diversity, inclusion and cooperation were a priority in strengthening our organisational culture. Our goal was to popularize behaviours and habits that will facilitate the building of a friendly and comfortable workplace, thanks to mutual respect and cooperation. We carried out a campaign about good cooperation, during which we showed good habits and principles, thanks to which we can work more efficiently and in a good atmosphere.

Nine principles of good cooperation of BNP Paribas Bank Polska S.A.:

  • Welcome your Colleagues
  • Meet deadlines
  • Don’t come to the office with cold
  • Reach out to others by name
  • Show trust
  • Show respect and understanding
  • Respect both your and others’ time
  • Maintain full discretion in professional matters
  • Be helpful and friendly

Communication with our people

  • 103-1
  • 103-2
  • 103-3
  • 102-42
  • 102-43
  • 102-44

At BNP Paribas Bank Polska S.A. we apply transparent communication rules. All employees have access to documents setting out the rules for communicating inside and outside the bank. Communication guidelines are available on the Echonet – the internal intranet. The standards for communication with employees at BNP Paribas Bank Polska S.A. are set amongst others in the Code of Conduct of the BNP Paribas Group, Fast Forward Bank Strategy and Internal Communication Strategy.

Communication with our employees is based on honesty, respect and compliance with ethical standards. It also includes promoting and strengthening the values that we follow on daily basis.

  • Create simple and understandable messages
  • Transparent communication of particularly difficult topics
  • Applying the principle that employees are the first to get informed about anything
  • Dialogue-oriented communication
  • A responsible approach to employee development and engagement

One of the projects, which fit into the idea of an organization open to dialogue, was the „Closer” project, which was implemented in 2020 and in which employees met representatives of the Management Board. The meetings had an online breakfast formula, during which every ten employees met with two members of the Management Board of BNP Paribas Bank Polska S.A. All employees could take part in the meetings, regardless of seniority, location, or area of work. Breakfast was delivered to the participants. The meetings were an opportunity to ask questions and discuss selected topics related to the bank’s strategy and activities. It was a very inspiring time, allowing to integrate the expectations of employees with the goals set by the members of the Management Board.

For almost three years, meetings from the series „Przemek Gdański invites you to lunch” have also been held. Every month, employees have the opportunity to meet with the Chairman of the Board of BNP Paribas Bank Polska S.A. The series is very successful and enjoys a great interest. The meetings are a source of inspiration and knowledge about our organization. During the meetings, the Chairman, together with selected employees who have expressed a desire to attend the meeting, discusses the challenges faced by the organization or difficult situations that they jointly seek to resolve. This is a very important aspect of the organization’s management, which is why, despite the pandemic, the meetings have been transferred to the virtual world. The participants are delivered lunches from restaurants selected by Przemek Gdański, and meetings are held in the form of video conferences.

Employee satisfaction survey

We care about creating an environment which supports professional development and employee engagement. Their opinions are crucial for us, which is why we conduct a survey of employee satisfaction and changes taking place in the bank. We have been conducting the Global People Survey (GPS) for the last ten years. It is an annual voluntary survey of employee engagement, which helps us to understand their views on the most important issues related to working life. It helps us to identify priorities for change, measure the impact of actions, gain the knowledge needed to formulate strategies, and initiate actions across all areas. Due to the pandemic, we replaced the GPS test with a quarterly survey called Pulse Check. This type of survey, carried out several times a year, allows to reduce the waiting time for results, and thus ensures greater reactivity and efficient implementation of new activities in response to the obtained survey results. Thanks to this research, we know in which direction to introduce changes to the organization and how to formulate priorities and strategies for the coming years.

  • Autonomy of work – 86 percent satisfied
  • Support from supervisors – 80 percent satisfied
  • Support index – 70 percent (support of superiors, access to appropriate work and communication tools)
  • Agile organisation – 74 percent
  • The employer with whom I associate my future – 61 percent

An important part of the Pulse Check study was the Net Promoter Score (NPS) module, expanded in 2020 with questions about recommendations for working in one’s own team. This indicator was higher than the others in the bank’s scale and reached +16 percent.

It is worth noting that an important topic discussed in Pulse Check (in two editions in 2020) was the issue of remote work and related challenges, such as emotions, organizational issues and housing conditions. After analysing the results, quick steps were taken in the bank to strengthen employees in this area.

In addition, a Survey of Opinion on remote work was conducted in 2020. The survey involved 57 percent of employees.

The study identified issues related to the positive and negative aspects of working from home:

  • 82 percent of the surveyed employees concluded that they had good conditions for remote work
  • According to the respondents, the efficiency of working from home, both individually and in teams, has increased significantly compared to working in the office
  • 41 percent of employees would like to work only 1-2 days a week in the office after the pandemic

Data illustrating employment at the Bank and BNP Paribas Bank Polska S.A. Capital Group

Key figures:

 

9,210

employees at BNP Paribas Bank Polska S.A. Capital Group 

 

9,455

persons employed in the BNP Paribas Bank Polska S.A. Capital Group 

 

8,845

full-time employees at BNP Paribas Bank Polska S.A. Capital Group 

 

9,019

full-time employees in the BNP Paribas Bank Polska S.A. Capital Group 

 

64%

of employees in BNP Paribas Bank Polska S.A. Capital Group are women 

 

36%

of employees in BNP Paribas Bank Polska S.A. Capital Group are men 

 

62%

women in managerial positions at BNP Paribas Bank Polska S.A. Capital Group 

 

61%

women in managerial positions in the BNP Paribas Bank Polska S.A. Capital Group 

Scale of employment

  • 102-8

XLS
Number of full-time posts Number of active full-time posts Number of employees Number of active employees
Capital Group BNP Paribas Bank Polska S.A. – total 9,019 8,235 9,455 8,646
Total bank, including: 8,845 8,074 9,210 8,423
Head office 4,662 4,354 4,915 4,598
Branches 4,048 3,590 4,159 3,693
Mobile advisors 84 81 84 81
Brokerage Office 44 43 45 44
Labour Unions 7 6 7 7
ACTUS SP. Z O.O. („ACTUS”) REAL ESTATE FUND. 0 0 0 0
BNP PARIBAS MUTUAL FUND SOCIETY S.A. („TFI”). 38 38 39 39
 BNP PARIBAS LEASING SERVICES SP. Z O.O. („LEASING”). 6 6 21 21
BNP PARIBAS GROUP SERVICE CENTER S.A. („GSC”) 72 62 121 102
Campus Leszno Sp. z o.o. 10 9 10 9
BNP Paribas Solutions Sp. Z o. o. 48 46 54 52
BGZ POLAND ABS1 DAC („SPV”) 0 0 0 0
*Figures expressed in terms of full-time jobs have been rounded to the full unit

XLS
31.12.2020 31.12.2019
Capital Group BNP Paribas Bank Polska S.A. – total 9,019 10,219
Total bank, including: 8,845 9,899
Head office 4,662 5,101
Branches 4,048 4,654
Mobile advisors 84 87
Brokerage Office 44 50
Labour Unions 7 7
ACTUS SP. Z O.O. („ACTUS”) REAL ESTATE FUND 0 0
BNP PARIBAS MUTUAL FUND SOCIETY S.A. („TFI”). 38 29
BNP PARIBAS LEASING SERVICES SP. Z O.O. („LEASING”). 6 6
BNP PARIBAS GROUP SERVICE CENTER S.A. („GSC”) 72 228
Campus Leszno Sp. z o.o. 10 8
BNP Paribas Solutions Sp. Z o. o. 48 49
BGZ POLAND ABS1 DAC („SPV”) 0 0
*Figures expressed in terms of full-time jobs have been rounded to the full unit

As of 31 December 2020, the employment volume in the BNP Paribas Bank Polska S.A. Capital Group expressed in full-time equivalents (including employees on maternity, parental leaves and prolonged sick leaves) amounted to 9,019 full-time equivalent compared to 10,219 full-time equivalent on 31 December 2019 (a decrease of 1,200 FTEs). The y/y decrease in headcount was mainly due to the continuation of the employment optimization process following the Bank’s merger with Raiffeisen Bank Polska (Core RBPL).

Restructuring of employment

On 31.12.2020, the Bank completed the collective redundancy process scheduled for 2019-2020 resulting from the optimization of employment after the acquisition of Core RBPL. During the two years of the process, 1,472 employees left the Bank.

Due to the need to adapt the Bank’s business model to the changed business environment, a new collective redundancy program for the period 2021-2023 was announced in agreement with the Labour Unions. It was established that the redundancies will cover no more than 800 employees.

In order to mitigate the social impact of collective redundancies, the Bank agreed with Labour Union organisations to pay additional compensation and other elements of social protection to the redundant employees, regardless of statutory redundancy payments. Additionally, the Voluntary Departure Scheme has been introduced.

XLS
Woman Man Total
Fixed-term workers 988 523 1,511
Permanent workers 5,116 2,392 7,508
Total 6,104 2,915 9,019
Percentage of men and women in total number of employees with an employment contract 67.7% 32.3% 100.0%
*Figures expressed in terms of full-time jobs have been rounded to the full unit

XLS
Woman Man Total
Fixed-term workers 981 511 1,492
Permanent workers 5,047 2,306 7,353
Total 6,028 2,817 8,845
Percentage of men and women in total number of employees with employment contract 68.2% 31.8% 100.0%
Branches 3,148 984 4,132
Headquarters 2,880 1,833 4,713
*Figures expressed in terms of full-time jobs have been rounded to the full unit

Headquarters’ employees include all employees in the areas of support, Labour Unions and the Brokerage Office.

Branches’ employees include all employees working in the sales network, consisting of: Retail and Business Banking Regions, Corporate Banking and SME Sales Network Division, Consumer Finance Sales Division and Mobile Advisors.

XLS
Woman Man Total
Fixed-term workers 1,033 559 1,592
Permanent workers 5,191 2,427 7,618
Total 6,224 2,986 9,210
Percentage of men and women in total number of employees with employment contract 68% 32% 100%
Branches 3,217 1,026 4,243
Headquarters 3,007 1,960 4,967

Headquarters’ employees include all employees in the areas of support, Labour Unions and the Brokerage Office.

Branches’ employees include all employees working in the sales network, consisting of: Retail and Business Banking Regions, Corporate Banking and SME Sales Network Division, Consumer Finance Sales Division and Mobile Advisors.

XLS
Age Woman Man Total
<30 840 454 1,294
30-50 4,681 2,199 6,880
>50 583 262 845
Total 6,104 2,915 9,019
*Figures expressed in terms of full-time jobs have been rounded to the full unit

XLS
Age Woman Man Total
<30 827 433 1,260
30-50 4,622 2,132 6,754
>50 579 253 831
Total 6,028 2,817 8,845
Branches 3,147 984 4,132
Headquarters 2,881 1,833 4,713
*Figures expressed in terms of full-time jobs have been rounded to the full unit

Headquarters’ employees include all employees in the areas of support, Labour Unions and the Brokerage Office.

Branches’ employees include all employees working in the sales network, consisting of: Retail and Business Banking Regions, Corporate Banking and SME Sales Network Division, Consumer Finance Sales Division and Mobile Advisors.

XLS
Age Woman Man Total
<30 876 471 1,347
30-50 4,756 2,248 7,004
>50 592 267 859
Total 6,224 2,986 9,210
Branches 3,217 1,026 4,243
Headquarters 3,007 1,960 4,967

Headquarters’ employees include all employees in the areas of support, Labour Unions and the Brokerage Office.

Branches’ employees include all employees working in the sales network, consisting of: Retail and Business Banking Regions, Corporate Banking and SME Sales Network Division, Consumer Finance Sales Division and Mobile Advisors.

XLS
Woman Man Total
Employed on the basis of contract of mandate 54 57 111
Employed on the basis of contract of commission 0 0 0
Employed on the basis of internship-agreement 4 9 13
Self employed 7 33 40
Supervised and/or seasonal employees 15 1 16
Total 80 100 180

XLS
Woman Man Total
Employed on the basis of contract of mandate 50 38 88
Employed on the basis of contract of mandate 0 0 0
Employed on the basis of an Internship agreement 4 9 13
Self-employed 0 0 0
Supervised and/or seasonal workers 15 1 16
Total 69 48 117
Number of employees employed under an employment contract at BNP Paribas Bank Polska S.A 6,224 2,986 9,210
Number of all persons providing work for BNP Paribas Bank Polska S.A 6,293 3,034 9,327

XLS
Woman Man Total
Lower Silesian Voivodeship 267 97 363
Kuyavian-Pomeranian Voivodeship 198 57 255
Lublin Voivodeship 192 66 258
Lubusz Voivodeship 93 20 113
Łódź Voivodeship 188 65 253
Lesser Poland Voivodeship 521 410 931
Masovian Voivodeship 2,377 1,467 3,844
Opole Voivodeship 79 14 93
Podlaskie Voivodeship 150 38 188
Subcarpathian Voivodeship 103 22 125
Pomeranian Voivodeship 240 124 365
Silesian Voivodeship 909 291 1,200
Świętokrzyskie Voivodeship 85 16 101
Warmian-Masurian Voivodeship 178 44 222
Greater Poland Voivodeship 364 152 516
West Pomeranian Voivodeship 161 31 192
Total 6,104 2,915 9,019
*Figures expressed in terms of full-time jobs have been rounded to the full unit

XLS
Woman Man Total
Lower Silesian Voivodeship 267 97 363
Kuyavian-Pomeranian Voivodeship 198 57 255
Lublin Voivodeship 192 66 258
Lubusz Voivodeship 93 20 113
Łódź Voivodeship 188 65 253
Lesser Poland Voivodeship 520 410 930
Masovian Voivodeship 2,306 1,374 3,680
Opole Voivodeship 77 14 91
Podlaskie Voivodeship 150 38 188
Subcarpathian Voivodeship 103 22 125
Pomeranian Voivodeship 240 123 364
Silesian Voivodeship 908 290 1,198
Świętokrzyskie Voivodeship 84 16 100
Warmian-Masurian Voivodeship 178 43 221
Greater Poland Voivodeship 364 151 515
West Pomeranian Voivodeship 161 30 191
Total 6,028 2,817 8,845
*Figures expressed in terms of full-time jobs have been rounded to the full unit

XLS
Woman Man Total
Lower Silesian Voivodeship 291 112 403
Kuyavian-Pomeranian Voivodeship 198 58 256
Lublin Voivodeship 199 68 267
Lubusz Voivodeship 93 23 116
Łódź Voivodeship 191 67 258
Lesser Poland Voivodeship 534 416 950
Masovian Voivodeship 2,422 1,477 3,899
Opole Voivodeship 77 15 92
Podlaskie Voivodeship 150 39 189
Subcarpathian Voivodeship 103 23 126
Pomeranian Voivodeship 244 127 371
Silesian Voivodeship 914 298 1,212
Świętokrzyskie Voivodeship 84 16 100
Warmian-Masurian Voivodeship 178 43 221
Greater Poland Voivodeship 383 174 557
West Pomeranian Voivodeship 163 30 193
Total 6,224 2,986 9,210
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Data illustrating the turnover in employment in the BNP Paribas Bank Polska S.A. Capital Group in 2020 (per person):

 

1,118

Number of new hires in 2020 in the BNP Paribas Bank Polska S.A. Capital Group (employed on the basis of an employment contract) 

 

2,432

number of persons who left BNP Paribas Bank Polska S.A. Capital Group in 2020 (employed on the basis of an employment contract) 

 

25.7 pct.

The turnover rate in the BNP Paribas Bank Polska S.A. Capital Group in 2020 

Data illustrating the turnover in employment at BNP Paribas Bank Polska S.A. in 2020 (per person):

 

1,064

number of new hires in 2020 at BNP Paribas Bank Polska S.A. (employed on the basis of an employment contract) 

 

2,147

Number of persons who left BNP Paribas Bank Polska S.A. in 2020 (employed on the basis of an employment contract). The number of persons who left BNP Paribas Bank Polska S.A. (employed on the basis of an employment contract)  

XLS
Rotation Woman Man Total rotation
Branches 26.6% 24.3% 26.0%
Headquarters 20.8% 19.1% 20.1%
Total rotation 23.8% 21.0% 22.9%

The calculation of the turnover rate in BNP Paribas Bank Polska S.A. in 2020 takes into account:

  • in the numerator: persons who terminated their employment with BNP Paribas Bank Polska S.A. between 31 December 2019 and 30 December 2020, excluding technical posts;
  • in the denominator: the number of persons employed at BNP Paribas Bank Polska S.A. – as of 31/12/2020, excluding technical and inactive persons.

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