Stakeholders and relations with environment

• Individual and institutional Customers: Retail Banking, Wealth Management, Corporate banking, Micro banking, SME banking, Agro segment.
• Our employees.
• Companies within BNP Paribas Bank Polska S.A. Capital Group.
• Entities within BNP Paribas Group in Poland and abroad.
• Market environment: business partners, suppliers, Polish Bank Association, consumer and industry organizations, competitive environment, administration, nationwide media.
• Supervisory authorities: Polish Financial Supervision Authority, National Bank of Poland.
• Capital market: institutional and individual investors, Warsaw Stock Exchange, rating agencies, analysts.
• Local communities: social partners, local government administration, institutions supporting cultural and educational events and sports, universities, schools, residents of local communities, local media, NGOs, the BNP Paribas Foundation.
• Environment: regulatory and non-governmental organizations dealing with environmental issues.

• Direct meetings and telephone conversations with our Clients. Analysis of Customer reviews about the quality of service and the services we offer. Websites, social media profiles: Facebook, Instagram and LinkedIn.
• Cyclical employee satisfaction surveys, internal communication tools, direct meetings and conversations.
• Ongoing contact with social partners as part of the CSR projects of the Bank and the BNP Paribas Foundation.

• Ongoing contact with business partners and suppliers.
• Stakeholder surveys conducted in preparation for reporting of the non-financial data.
• Information materials and reports dedicated to the investor environment.
• Ongoing contact with representatives of capital market institutions.

BNP Paribas Bank is guided by the conviction that in order to achieve a state of social and climate justice, it is necessary to achieve the 17th Sustainable Development Goal, i.e. to establish cross-sectoral partnerships. To effectively change the world around us, promote good practices in business, and in particular in the financial services sector – regarding the availability of products, services and facilities, as well as responsible sales, to counteract climate change, and to strengthen social impact, we undertake cross-sectoral cooperation with numerous partners.