11. Personnel expenses

Personnel expenses	12 months ended 31.12.2020	12 months ended 31.12.2019
Payroll expenses	(930,159)	(1,124,367)
Payroll charges	(171,333)	(185,938)
Employee benefits	(35,569)	(30,283)
Costs of restructuring provision	(22,502)	(2,609)
Costs of provision for future liabilities arising from unused annual leave and retirement benefits	(7,444)	(11,077)
Appropriations to Social Benefits Fund	(14,454)	(12,808)
Other	(1,589)	(1,695)
Total personnel expenses	(1,183,050)	(1,368,777)

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12. Depreciation and amortization

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