Development and training

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Our training processes support the implementation of the Bank’s strategy and the creation of a learning culture at our company; a culture which supports dynamic employee career management. The trainings include programs dedicated to all employees of the Bank as well as those addressed to management. In addition, a number of projects supporting the developmental needs of individual Bank units are underway.

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Training in 2019:

Training devoted to the new product offer and to using the new operating system. It included initial training for sales employees of the Retail and Business Banking Division. The training was conducted by the Retail Training Team;
Courses aimed at raising the level of product knowledge – for employees of the sales network; topics included investment funds and insurance sales,
Training devoted to supporting the development of sales competences and increasing the level of customer service quality – for employees of the sales network of the Retail and Business Banking Division and Corporate Banking Division,
Compulsory training resulting from legal regulations (RODO, MIFID2),
Training implementing the post-audit recommendations of the Polish Financial Supervision Authority,
Training supporting the development of managerial leadership competences and communication skills, including Feedback training,
Training devoted to developing soft competences and supporting the personal development of employees in the fields of cooperation, relationship building, communication, conflict resolution, meeting organisation skills, visual thinking and self-motivation. The training was conducted as part of the “Zoom on Development” program;

Training devoted to supporting managers in team management during the process of change. It covered topics such as: conducting difficult conversations with employees, delegating tasks that the team does not identify with, conducting individual conversations about motivation, preventing the decrease of motivation in the team;
Training supporting the development of risk culture at the Bank as well as the pro-active attitudes of employees, especially in the areas of operational risk and compliance,
Stress management training,
Training related to the Bank merger,
Soft competences and specialised knowledge training for the Bank’s organisational units, in accordance with the needs of these units,
Foreign language courses - we have launched the eTutor language platform. It supports the learning of English. The platform is available to all employees of the Bank, free of charge.

Key figures for 2019:

125,387

participants
of mandatory training, 280 topics

15,465

participants
of additional training*

* Including 14,516 participants of additional internal training, who took part in 915 training sessions, on 236 topics and 949 participants of additional external training, who took part in 790 training sessions, on 727 topics

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XLS

Employment structure	Number of training hours per person: women	Number of training hours per person: men	Number of training hours per person: total
Senior executives		11.10	11.10
Management	32.15	27.12	29.92
Other employees	24.75	24.94	24.80
Total	25.59	25.32	25.51

Development programs

In addition to providing training opportunities, we also enable our managers to participate in long-term development programs.

The Manager Academy is a program devoted to the development of managerial skills. It supports the conscious management of responsibility which is related to managerial positions. We offer two types of two-day workshops, the aim of which is to develop management standards based on a culture of cooperation, daily feedback and the building of independent, involved teams.

It is a development program for senior executives. It includes a series of workshops and meetings focused on strengthening cooperation and entrepreneurship, dismantling silos, and customer focus.

The goal of the program is to create a digital culture at the Bank by strengthening our employees’ digital competences. A key role in this process is played by Digital Ambassadors, whose tasks include: the acquisition of knowledge and skills related to both new and existent tools; the promotion of social tools and digital solutions which support remote work and business efficiency; the transfer of knowledge to colleagues; participation in testing and implementation of new solutions; promoting new work techniques; collecting and forwarding employee feedback related to the IT department; tracking new solutions on the market and their implementation at the Bank.

As a part of an international Group, Bank BNP Paribas Polska provides various development opportunities for its employees. One of the most interesting is an international talent program „Leaders for Tomorrow”. Participants from around the world have the opportunity to take part in international, x-functional workshops, designed to expand their knowledge and skills in the area of leadership. The program aims to support talent within the organisation and to build consistent and responsible leadership practices among the managerial staff of the BNP Paribas Group. At the same time, the initiative strengthens the level of cooperation and networking within the BNP Paribas Group. Employees also have a wide range of soft skill workshops at their disposal, enabling them to find their own path of development within the organisation.

Employee evaluation

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Employees are assessed when they have worked at the Bank for at least 4 months. In 2019, 86% of those employed at the Bank under an employment agreement were subject to employee assessment. 68% of them were women and 32% were men.

Annual report 2019

Development and training

Training in 2019:

Key figures for 2019:

Development programs

Employee evaluation

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