Stakeholders

• Customers: individual and institutional: retail banking, Wealth Management, corporate banking, micro banking, SME banking, Agro segment.
• Employees and colleagues.
• Companies of the BNP Paribas Bank Polska SA Capital Group.
• Entities within the BNP Paribas Group in Poland and abroad.
• Market environment: business partners, suppliers, Polish Bank Association, consumer and industry organizations, competitive environment, administration, nationwide media.
• Supervisory authorities: Polish Financial Supervision Authority, National Bank of Poland.

• Capital market: institutional and individual investors, Warsaw Stock Exchange, rating agencies, analysts.
• Local communities: social partners, local government administration, institutions supporting cultural and educational events and sports, universities, schools, residents of local communities, local media, NGOs, the BNP Paribas Foundation.
• Environment: regulatory and non-governmental organizations dealing with environmental issues.

We gain knowledge about the needs and expectations of our stakeholders using many communication channels and methods of dialogue. We strive to provide the environment with complete and reliable information about our goals and activities.

• Direct meetings and telephone conversations with our clients. Analysis of customer reviews about the quality of service and the services we offer. Websites, social media profiles: Facebook, Instagram and LinkedIn.
• Cyclical employee satisfaction surveys, internal communication tools, direct meetings and conversations.
• Ongoing contact with social partners as part of the CSR projects of the Bank and the BNP Paribas Foundation.
• Ongoing contact with business partners and suppliers.
• Stakeholder surveys conducted in preparation for reporting of the non-financial data.
• Information materials and reports dedicated to the investor environment.
• Ongoing contact with representatives of capital market institutions.

Bank BNP Paribas is guided by the conviction that in order to achieve a state of social and climate justice, it is necessary to achieve the 17th Sustainable Development Goal, i.e. to establish cross-sectoral partnerships.

To effectively change the world around us, promote good practices in business, and in particular in the financial services sector – for example, regarding the availability of products, services and facilities, as well as responsible sales, to counteract climate change, and to strengthen social impact, we undertake cross-sectoral cooperation with numerous partners.

• Support of the „CEO call to action” initiative by Przemek Gdański, as the first CEO in Poland.
• Inauguration of the draft Responsible Sales Declaration.
• Establishing cooperation with the National Institute of Senior Economy.
• Developing cooperation with social organizations – partners of the Become Change campaign.

• Joining the group of signatories of the CSR Declaration of the Polish-French Chamber of Commerce.
• Establishing cooperation with UNEP / GRID-Warsaw and supporting the Eco-City initiative.
• Joining the Together for Environment Partnership.
• Joining the Partnership for the climate of the city of Warsaw.

For more information on Bank BNP Paribas partnerships, please visit the Bank’s website.