2019 was a breakthrough year for our clients also in terms of their relations with the Bank. Our flagship product is now “Konto Otwarte na Ciebie” [Account Opened to You], which allows retail clients to select a card tailor-made to their individual needs. Major changes were also implemented in digital channels designed for accessing our services. GOmobile and GOonline exceeded the threshold of one million active users. We remain responsive to their expectations and continue to improve these solutions. The digitization process is changing the Bank not only from the outside but also from the inside. Last year, 27 new robots were added to the automated ranks of BNP Paribas, improving the efficiency of the Bank’s operations on a daily basis. This is a component of our internal digital revolution. State-of-the-art solutions are employed to accelerate an increasing number of processes, relieve our staff of unnecessary burdens and permit them to focus on the most demanding tasks. This is because we view technological changes through the lens of suitability for our clients and employees.
We are the bank for a changing world. Sustainable and ethical development is a necessity. Because we operate within a community and are an inseparable component of it, we feel responsible for its present and future. In our business and communication endeavors, we are expressing this approach to an increasing extent. We are the Bank of Green Changes, which we demonstrate in our internal activities, for instance by giving up plastic and encouraging carsharing among our employees, and in external activities, for example by supporting sustainable development, funding energy transformation, promoting environmentally friendly attitudes and refraining from the provision of financing to coal-related projects. We strive to always emphasize the significance of mutual respect, equal opportunities and openness. We are involved in campaigns aimed at promoting the appreciation of family members, emphasizing the role of women in society and encouraging equal treatment of everyone, regardless of any differences. We believe in and operate according to these values. And they are appreciated by others: we came first in the Ranking of Responsible Companies and received tens of international awards for the campaign the Last “Your Weekend”, by which we and our partners sought to fight against sexism.
Drawing on the huge potential that we have created through our rebranding and merger, keeping an eye on technological progress and growing our business based on ideas we strongly believe in – these are our route markers for future development. Sustainable development, equal treatment and social inclusiveness are among the issues that will not cease to be of key significance for us. Based on these values and attention to the expectations of our clients and employees, we will continue to improve our processes and services. We intend to grow in an organic manner, which would be impossible without the dedication and professional ethics of BNP Paribas employees. For this reason, we will be even more attentive than ever in supporting our employees in the pursuit of their assignments, developing their strengths and seeking a balance between work and home. The Bank’s strength and potential depend on our employees. I am confident that by adopting a flexible approach to the needs of our staff, offering them a broad range of training opportunities, workshops and employee benefits, we are turning not only into a more attractive employer but also into a better, more dynamic and more efficient institution.
I am sure that our efforts and enormous amount of work put into the changes will pay off. In 2019, we managed to build a very solid foundation for this. We can now focus all our commitment and dedication into our Bank’s continued development and the search for the best solutions for our clients.
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Respectfully yours,
Przemek Gdański
President of the
BNP Paribas Bank Polska SA
Management Board
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