In 2020, we continued the transformation of the Bank’s branches which began in 2017. The aims were to adapt the facilities to the needs of Customers as well as to continue the digital transformation of our products, services and processes. As a result, 22 branches of the Bank were digitised and redesigned in 2020. Since the beginning of the transformation, 161 branches have been modernised. In total, as at December 31, 2020, the Bank had 179 branches which adhere to the new standards (including 161 branches after transformation and 18 branches which did not need redesigning). In 122 branches (including 2 partner branches), cash services were provided only through self-service devices.
The redesigned branches feature a number of solutions which improve service, including:
- modern recyclers which allow contactless deposits and withdrawals as well as BLIK operations and thus provide 24-hour access to cash transactions;
- instant issuing allows Customers to receive a card for their account right away in selected branches;
- free WiFi allows Customers to use the GOmobile banking application;
- tablets are provided at branches, allowing Customers to log-in to the GOonline electronic banking system.
Selected digitised branches have a comfortable area for meetings with a consultant, as well as coworking zones, where you can work undisturbed and have access to a printer. Our Clients can also use conference rooms for business meetings.
Branches are child-friendly, which allows adults to use the Bank’s services comfortably. The branches are an open, modern and ecological space. Their main motif is a tree.