The Corporate Banking area operates on the basis of stable relations with clients, and particular emphasis is placed on the high standard and quality of services provided, professionalism, specialised competencies of sales network employees and product specialists.
The sales network for the Corporate Banking area in 2021 consisted of 6 Corporate Banking Regions located in Warsaw, Gdańsk, Poznań, Katowice, Kraków and Lublin. Within the Regions there were 30 Corporate Banking Centres and Offices located in the largest business centres in Poland, thus ensuring a wide geographical and sector coverage. Within these offices, client advisors serve corporate clients locally. In the second half of 2021, in order to further improve the quality of service and to tailor the services offered even better depending on the specific nature of clients, the specialisation of individual Corporate Banking Centres and Offices into centres dedicated to serving domestic clients or international clients was introduced.
In Q4 2021, the Bank conducted a strategic review of the organisational structure in the Corporate Banking Area, resulting in the following changes from 1 January 2022:
- the existing 6 Corporate Banking Regions were consolidated into 3 Regions,
- the Strategic Client Division was created, including international clients, the largest Polish corporations, financial institutions and selected public sector entities.
These changes are intended, on the one hand, to better address the needs and specificities of the respective customer segment and to better exploit synergies between SME customers and medium-sized corporate customers (MID CAP), and on the other hand to simplify the internal organisational structure. After-sales service for Corporate Banking segment customers is provided through a dedicated Corporate Customer Service Office. Access to products and services is offered through modern online and mobile banking systems. In addition, a new central unit, the Premium Customer Service Office, was established in 2021 to provide the highest level of after-sales service to strategic Corporate Banking customers.