Depending on the offer, new accounts charge fees in a dynamic way, depending on the amount of inflows to the client’s accounts and the average balance maintained on the current account. These products have differentiated charging for deposits, withdrawals and electronic transfers, and the level of commission charged will depend on the number of transactions and the threshold of the amount of inflows to the client’s accounts.
In the first half of 2020, the deposit offer for business customers included both savings accounts – Subsidiary Deposit in PLN and foreign currencies, as well as term deposits, offered in many investment periods and sales channels, including the highly popular Overnight Deposits.
In May 2020, the Bank joined the „OLX 500 starter” – action supporting entrepreneurs launched in April. This was another Bank’s initiative to support companies throughout the Covid-19 pandemic. With the support, the companies will receive 1000 PLN to spend on advertisement on OLX – the largest advertising platform in the country. As a strategic partner of the project, the Bank will finance entrepreneurs on with an additional PLN 500. The Bank has funded 1000 of such packages. As part of the ad package, it is possible to have a website in the olx.pl domain, sell and offer without commission, as well as receive support from the OLX team, advising on efficient and effective registration process and providing support in choosing the best way to add an advertisement.
In July 2020, an agreement was signed with Monetia, providing individual and business customers holding accounts at the Bank with the opportunity to deposit cash at 120 new branches, located in cities where this service had not been offered before.
The loans offered in the business segment to finance daily operations and investment needs are addressed to micro-enterprises, small enterprises (subject to simplified financial reporting requirements), as well as individual farmers and home owners’ associations.
The key loan products offered by the Bank are: overdraft facilities (secured and unsecured), revolving/non-revolving working capital loans, cash loans (fixed term), investment loans and consolidation loans. Additionally, business clients (micro-enterprises and individual farmers) were able to use EU loans, subsidised loans, guarantees and currency risk management products.
The Bank also offers products that minimize the risk of agricultural activity: seasonal insurance of agricultural crops. Through a crop insurance contract, the farmer gains insurance protection and financial security. Insurance of at least 50% of arable land is also a condition for obtaining a low-interest disaster loan and full financial assistance in the event of a natural disaster.
In the first quarter of 2020 The Bank introduced the European Investment Bank’s PF4EE program for housing communities. Under the Agreement concluded between the Bank and the European Investment Bank, we received support from the EIB in the form of a portfolio guarantee in the amount of 80% for an investment involving thermomodernisation of buildings leading to an increase in their energy efficiency. The guarantee allowed to increase the maximum amount of financing to PLN 2.6 million and to extend the maximum financing period to 240 months.
Within the financing, a wide offer of with a thermo-modernization premium from Bank Gospodarstwa Krajowego as well as financing of 90% of the costs incurred to prepare the technical documentation allowing for the execution of the thermo-modernization investment are available to customers; the financing is provided as part of the ELENA project based on the European Union Framework Program – Horizon 2020.
Following the conclusion by the Bank of an agreement with the Consortium of the Foundation for Energy Efficiency, the Bank’s customers, i.e. Housing Associations, were given an opportunity to prepare, through the Bank, technical documentation in the form of energy audits and construction designs. On the basis of audits and building designs, Customers have the opportunity to implement thermomodernization investments resulting in building energy savings. The bank’s new offer also includes substantive support for investments and preparation of documentation related to the application for BGK’s premium. The offer for the preparation of an audit and / or construction project for the client distinguishes the bank from the competition and makes the current proposal addressed to Housing Associations much more attractive.
In the second quarter of 2020 the Bank extended the offer for micro-entrepreneurs by a non-renewable FTL loan with BGK de minimis guarantee up to 80% of the loan amount, at the same time introducing a special price offer for all loans covered by de minimis guarantees. The offer for individual farmers was also extended to include a loan gu
In 2020, the offer of long-term car rental models for micro-enterprises in cooperation with Arval Service Lease Polska Sp. z o.o. (an entity of the BNP Paribas Group) was extended more than twice. The sales activities within the CRM campaign based on the existing customers of the Bank were also intensified, which improved the sales results, despite a significant reduction in interest in the offer during the COVID-19 epidemicaranteed of the Agricultural Guarantee Fund, covering up to 80% of the loan amount.
In the view of the emerging restrictions related to COVID-19, in order to maintain continuity of the credit process in the segment of micro-enterprises and individual customers, the Bank implemented a simplified procedure for completing documents in the credit process.
In addition, in the process of applying for a mortgage loan, the Bank initiated a new process that includes direct contact of the credit decision maker with the customer; in the process, it is possible to obtain customer’s statements via a registered telephone connection. According to NPS surveys the process was positively assessed by customers.
During periods of economic freezes associated with COVID-19 restrictions, the Bank maintained stable lending by selectively evaluating transactions while taking into account the credit risk present.
In the first half of 2020 the bank conducted „Biznes Ofensywa” and „Agro Ofensywa” marketing campaigns and in the second half of 2020 a marketing campaign that promoted a special offer of loans with a de minimis guarantee from Bank Gospodarstwa Krajowego with no loan granting commission. The credit proposal was targeted at entrepreneurs and aimed at improving access to financing and offsetting the negative effects of the COVID-19 pandemic.